Returns & Exchanges

Returns & Exchanges Policy

At Olive Blooms, we aim to provide you with high-quality products while supporting our defence wives’ artisan community. To ensure a fair and transparent process for both our customers and independent sellers, please review our policy guidelines below before raising a request.

1. Eligibility for Returns & Non-Returnable Criteria

Requests for returns or exchanges are strictly evaluated based on product defect, damage, or fulfillment errors.

Eligible Scenarios: Returns or exchanges are accepted only in cases of defective, damaged, wrong item, or short/missing parcel items delivered.
Non-Eligible Scenarios (Change of Mind / Dislike): Requests based on personal preference, change of mind, color shade variation, or size dislike (where standard size charts were provided) are strictly not eligible for return or exchange.
Non-Returnable Items: Perishable goods, custom/personalized orders, intimate items, handcrafted one-of-a-kind items (where natural variations occur), and gift cards cannot be returned.
Product Condition: The item must be unused, unwashed, unworn, and returned in its original packaging with all original tags attached.

2. Damaged, Defective, Wrong, or Short Parcel Items (Mandatory Proof)

Quality control is our priority, but if an item arrives damaged, faulty, incorrect, or with missing items during transit:

Reporting Window: You must report any damage, defect, wrong item, or short parcel claim within 48 hours of delivery.
Mandatory Unboxing Video: A clear, unedited, 360-degree unboxing video showing the sealed outer parcel being opened and displaying the defect or missing content is mandatory for claim processing.
Photos & Outer Label: Clear photos of the defective/wrong item and the outer shipping label with the Order ID must be submitted.
Verification & Resolution: Once our team verifies the video and images, we will issue a free replacement or full refund based on product availability.

3. Exchange Policy

Stock Availability: Item exchanges are subject to stock availability with the specific seller.
Out of Stock Items: If a replacement item is out of stock, a full refund or Olive Blooms Store Credit will be offered.
Processing Time: Approved exchanges will be dispatched once the original item is picked up and passes physical inspection.

4. Refund Process

Inspection First: Refunds are processed only after the returned item reaches our seller/warehouse and completes physical inspection.
Prepaid Orders: Approved refunds will be credited back to your original payment method within 5–7 business days.
Cash on Delivery (COD) Orders: COD refunds will be transferred directly to your verified bank account (via UPI/NEFT) or issued as Olive Blooms Store Credit within 5–7 business days after bank details are provided.

5. Return Shipping Costs

Defects / Seller Error: If a return is due to a damaged, defective, wrong, or short parcel sent by us, Olive Blooms will cover 100% of the return shipping costs.
Customer Convenience / Non-Defect Claims: For any approved exceptional exchanges, the customer will bear the return pickup and shipping charges.
Original Shipping Fees: Original shipping charges incurred at the time of purchase are non-refundable.

6. How to Initiate a Return / Exchange Request

To raise a return or exchange request, go to our Customer Support page and follow these steps:

Enter Contact Details: Input your registered Phone Number and Order ID.
Select Issue Category: Choose the relevant category (e.g., Damaged Item, Wrong Item Received, Defective Item, Short/Missing Parcel).
Describe Your Issue: Provide a brief explanation of the problem in the description field.
Upload Proof (Mandatory): Upload the mandatory Unboxing Video (.mp4, .mov, .avi) along with clear product images (.jpg, .png).
Alternative Email Support: You can also email your Order ID, issue description, and unboxing video directly to info@oliveblooms.in within 48 hours of delivery.